Refund policy

At Home Craft, customer satisfaction is our priority. We carefully inspect our products before dispatch to ensure quality and customer satisfaction.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or an unboxing video.

Eligibility for Refund or Exchange

• Products must be unused and in their original packaging.

• Items damaged due to misuse or improper handling are not eligible.

• Refunds or exchanges are subject to product inspection and approval.

Refund Processing

Once your return is approved, eligible refunds will be processed through the agreed payment method within 5–7 business days.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, we will discuss an alternative solution.

For assistance, please contact our customer support team.